Many owners of the Hyundai Tucson have reported frustrating issues with the vehicle’s infotainment and media screens — especially when the system fails to start, goes blank, flickers, or becomes unresponsive. These electronic glitches are frequently discussed in owner forums and repair threads and appear across multiple model years in the 2015–2020 range.
Here are the most frequent complaints owners have shared:
Owners often describe having to turn the car off and on again to get the screen to return, or noticing that the blank screen happens more at certain temperatures or on bumpy roads.
There isn’t one single cause, but the most common underlying factors include:
Electrical / Connection Issues
Many owners and technicians point to loose wiring harnesses or insufficient cable contact behind the display as a likely source of intermittent power/data loss to the infotainment screen. Some dealer service bulletins reportedly address tightening or replacing these connectors.
Software Glitches
Software bugs or corrupted head-unit firmware can also prevent the system from booting properly, leading to black screens or frozen interfaces. Re-loading system software or installing updates sometimes resolves these symptoms.
Hardware Failures
In some cases the physical display or internal electronics simply fail and require repair or replacement — though this tends to be more expensive and less common than the above causes.
Before you take your Tucson in for service, here are a few steps owners have tried:
Soft reset: hold down the volume/power button for 8–10 seconds to reboot the infotainment system (similar to a smartphone restart). Hard reset: disconnect the negative battery terminal for 10–30 minutes to fully reboot the whole system. Check for software updates: some issues clear up with newer firmware from Hyundai. Inspect connections: if comfortable doing so, check the wiring harness behind the screen for loose connectors (only if you have experience).
These basic resets and reboots often solve temporary glitches — but don’t always fix intermittent or recurring problems.
Many Tucson owners have created videos and guides showing a step-by-step method to resolve the blank screen issue, including software reset steps and connection troubleshooting that statistically works in over 90% of cases. This is the video I mentioned in the description above, and it clearly walks through the process of restoring your media screen when it won’t start or stays black.
This kind of DIY solution can save you a trip to the dealership and often restores normal operation without costly repairs — especially when the problem is caused by a software hang or temporary glitch rather than a full hardware fault.
If your screen problems persist despite resets and you can’t get your display to reliably start, it’s worth booking in with a Hyundai service department. In some markets, dealerships have special tools or service bulletins to address connector issues or update the head unit software.
Note: If the problem recurs frequently and impacts safety systems (like navigation or backup camera), insist the dealer records it — this documentation is important if you want warranty coverage or escalation later.
The Hyundai Tucson’s media screen issues for models between 2015 and 2020 can be aggravating, but you’re not alone. Many drivers have experienced similar symptoms, and in many cases there’s a practical fix that doesn’t require expensive parts. Starting with simple resets and following the steps in the video you created will solve the issue for most people — and if not, at least it gives you a starting point for dealer diagnostics.
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